SHIPPING & RETURNS

We are located in the beautiful Sunshine State, Queensland, Australia.

​

Shipping within Australia:

​

Standard shipping of 3-10 business days applies to all orders. 

​

*Shipping delays may occur due to COVID-19 and other unprecedented circumstances.

You will receive an Australia Post tracking number shortly after you place your order, please use this to track your item(s).

​

Want your item sooner?

​

Express shipping within Australia is available by selecting the "Express shipping" option at the checkout. Please allow 1-5 business days to receive your express post parcel.

​

For the most up-to-date Australia Post delays due to COVID-19, please click the link below.

Delivery speeds & coverage - Australia Post (auspost.com.au)

​

We post Australia Wide via Australia Post.

​

International Shipping:

​

We are now shipping to New Zealand!

​

Please note that all customs, import fees and taxes are the responsibility of the customer. Our website automatically quotes international shipping from Australia to New Zealand based on the weight of your order.

If you would like to make a bulk purchase, please request a shipping quote by emailing us at hello@smoo.com.au

RETURN & EXCHANGE POLICY

​Online Customers:

​

Faulty/Damaged:

​

All of our products are quality checked by our team before being shipped. 

If you have received a product that you perceive to be damaged or faulty please contact us at hello@smoo.com.au within 7 business days of receiving the item(s). Please provide us with your order number, a detailed description of the issue and any relevant photos.

​

Exchange:

​

Please choose your items carefully as we do not offer exchange of product for hygiene reasons.